CDEV 7112 - Advanced Communication Skills for Leaders
Course Description
An advanced module on effective communication that builds on Communication Skills for Leaders, Level I. Through a series of interactive activities, peer feedback, role play and self-reflection, learners will identify the art of business communication with tips on persuasion and language with the aim of being perceived as a credible and engaging communicator. Participants will be introduced to communications experts - not just theory experts, but persuasion experts and behavioural scientists – and set goals towards practicing and applying communication concepts to everyday work-settings.
Participants will be asked to compose a reflective analysis highlighting a current leadership challenge. The reflection will be reviewed at the end of the week and during the subsequent coaching session. The reflection should articulate leadership challenges, aiming to apply class knowledge in addressing these issues by the end of the program.
Key learning objectives include:
- Identify and define great communication
- Develop familiarity with key body language elements and how they impact communication
- Explore barriers to effective communication
- Investigate the art of listening and sort out how we interpret the communication we receive
- Recognize the influence of culture and diversity on communication
- Utilize the building blocks of effective and engaging communication
- Effective virtual communication
- Create an effective communication plan
- Identify ideal communication channels and choose appropriately for the message
This class will provide learners with a Certificate of Completion issued by the University of Windsor Continuing Education. To successfully complete this class learners must actively participate and attend class.