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Course Description

This interactive session is about brilliant service – what it is, how to achieve it, and how to leverage its benefits for strategic purposes. Initially, participants will establish a robust understanding and appreciation of service and its importance. Building on this foundational overview of customer service, participants will progress to a strategic application of service. Participants will develop a forward-looking strategic framework designed to enhance organizational performance through service. 

  • Identify and define great communication 
  • Define service excellence for customers/clients 
  • Formulate strategies for handling customer objections 
  • Identify and practice “Steps to Great Customer Service” with mini-case scenarios 

 

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