CDEV 7107 - Supervising and Coaching 

Course Description

This class provides supervisors with the essential leadership, coaching, and performance management skills to effectively lead individuals and teams. Participants will build self-awareness about their leadership styles and learn best practices for performance management. This skills-based course will provide participants with an opportunity to amplify coaching skills with a focus on the theory and techniques that support compelling coaching experiences. 

• Identify the core functions and responsibilities of a supervisor and how to efficiently complete work with and through other people 
• Demonstrate how to appropriately use coaching and influence for problem solving, development, and performance 
• Develop an honest awareness of yourself and how your behaviour impacts others 
• Understand the key elements in performance management and how to ensure maximum performance levels for employees 
• Learn how to give constructive feedback in a variety of performance situations to set clear accountability for employees’ performance 
• Understand the critical elements in the coach-employee relationship and build coaching relationships with employees 

Topics Include: 

• Role of a Supervisor 
• Supervisor vs. Coach 
• Delegation 
• Handling Complaints 
• Coaching Guidelines 
• Managing Performance 
  • Setting performance objectives 
  • Conducting performance reviews 
    • Before the performance review 
    • During the performance review 
    • After the performance review 
• Giving constructive feedback  
• Practice your skills and begin to develop a coaching plan for an employee 

This class will provide learners with a Certificate of Participation issued by the University of Windsor Continuing Education. To successfully complete this class learners must actively participate and attend class.