CDEV 7107 - Supervising and Coaching
6698869
Delivery Options
In Class
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Course Description
This class provides supervisors with the essential leadership, coaching, and performance management skills to effectively lead individuals and teams. Participants will build self-awareness about their leadership styles and learn best practices for performance management. This skills-based course will provide participants with an opportunity to amplify coaching skills with a focus on the theory and techniques that support compelling coaching experiences.
- Identify the core functions and responsibilities of a supervisor and how to efficiently complete work with and through other people
- Demonstrate how to appropriately use coaching and influence for problem solving, development, and performance
- Develop an honest awareness of yourself and how your behaviour impacts others
- Understand the key elements in performance management and how to ensure maximum performance levels for employees
- Learn how to give constructive feedback in a variety of performance situations to set clear accountability for employees’ performance
- Understand the critical elements in the coach-employee relationship and build coaching relationships with employees
Topics Include:
- Role of a Supervisor
- Supervisor vs. Coach
- Delegation
- Handling Complaints
- Coaching Guidelines
- Managing Performance
- Setting performance objectives
- Conducting performance reviews
- Before the performance review
- During the performance review
- After the performance review
- Giving constructive feedback
- Practice your skills and begin to develop a coaching plan for an employee
This class will provide learners with a Certificate of Participation issued by the University of Windsor Continuing Education. To successfully complete this class learners must actively participate and attend class.
Instructors
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Diana Sarkis currently works as a Sessional Instructor at the Odette School of Business at the University of Windsor. She teaches courses at the Master of Business (MBA) and the undergraduate program in the Management and Labour areas.