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Course Description

Through a series of interactive activities, role play and self-reflection, you will learn the art of business communication with some quick tips on persuasion and language so that you will be perceived as a credible and engaging communicator. You will be introduced to communication theory experts and set goals towards applying communication concepts to everyday work-settings.

  • Communication Frameworks
  • Ways communication can fail
  • Improving listening skills
  • Virtual communication
  • Cultural communication
  • Communication with difficult people
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