PDEV 7119 - Constructive Conflict Management

Course Description

This class investigates a Constructive Conflict approach to manage conflict in your workplace. Through the analysis of workplace scenarios, you will examine the source of the conflict, the motivation for the conflict of all parties involved and work toward a building a solution.

Upon completion of this class you will:

• Identify the importance of addressing conflict
• Recognize the causes and sources of conflict (Healthy and Unhealthy)
• Use a constructive conflict model to analyze conflicts in a workplace setting
• Consider conflict in the social-cultural context

Learners who successfully complete both Managing Difficult Conversations and Constructive Conflict Management will receive a certificate of participation in Fundamentals of Conflict Management.

This course is open to select Windsor Essex County Housing Corporation employees only. Contact continue@uwindsor.ca with inquiries.