PDEV 7118 - Managing Difficult Conversations
Course Description
Addressing workplace conflict begins with effective interpersonal skills and strong relationships. This class will provide you with the tools and practice to help you effectively engage in difficult conversations with your supervisor, peers and clients. Learn strategies to turn conflict into collaboration and build the confidence to share new ideas and influence others towards a goal.
Upon completion of this class you will learn to:
- Build effective working relationships
- Practice engaging in difficult conversations by
- Creating a safe environment for successful conversations
- Walking through the steps for a successful confrontational conversation
- Providing meaningful feedback in various situations (ie. during a performance review or client presentation)
- Use a structured approach to problem solving and managing conflict
Learners who successfully complete both Managing Difficult Conversations and Constructive Conflict Management will receive a Fundamentals of Conflict Management Certificate of Completion. Learners must attend 75% of the classes and submit an assignment to receive a grade of “complete”.
This course is open to select TransForm Shared Service Organization employees only. Contact continue@uwindsor.ca with inquiries.
Notes
This course is offered through Blackboard Collaborate. Learners will require access to a computer with high-speed internet access.
Blackboard Requirements
All course details can be accessed through Blackboard. A link will be provided through email and you will have access the first day of class.
Please activate your UWinID. Your UWinID and password are needed to access Blackboard. If you have any issues, please contact continue@uwindsor.ca.
Blackboard.uwindsor.ca works best with Google Chrome. You can also use Firefox or Safari. It is suggested that you avoid using Internet Explorer. There is a “Navigating Your Online Course” module and technical tutorials that you can review for a brief orientation to Blackboard once you log in. Feel free to review the full Blackboard preferred system requirements.