PDEV 7118 - Managing Difficult Conversations

Delivery Options In Class

Course Description

Addressing workplace conflict begins with effective interpersonal skills and strong relationships. This class will provide you with the tools and practice to help you effectively engage in difficult conversations with your supervisor, peers and clients. Learn strategies to turn conflict into collaboration and build the confidence to share new ideas and influence others towards a goal.

Upon completion of this class you will learn to:

Build effective working relationships
Practice engaging in difficult conversations by
- Creating a safe environment for successful conversations
- Walking through the steps for a successful confrontational conversation
- Providing meaningful feedback in various situations (ie. during a performance review or client presentation)
Use a structured approach to problem solving and managing conflict

Learners who successfully complete both Managing Difficult Conversations and Constructive Conflict Management will receive a certificate of participation in Fundamentals of Conflict Management.

This course is open to Stellantis employees only. Contact continue@uwindsor.ca with inquiries.

Enroll Now - Select a section to enroll in

PDEV 7118 - 004

Winter 2024 CE

In Class

Enrollment Closed

Managing Difficult Conversations

Mar 06, 2024

Schedule

View Details

3.0

Off-Campus

In Class

Details non-credit

$0.00

Section Notes

This is a Windsor Essex Community Housing Corporation Offering. This section is only open to specific/approved Windsor Essex Community Housing Corporation employees.

Contact continue@uwindsor.ca with inquiries.