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Course Description

This class provides supervisors with the essential leadership, coaching, and performance management skills to effectively lead individuals and teams. Participants will build self-awareness about their leadership styles and learn best practices for performance management. This skills-based course will provide participants with an opportunity to amplify coaching skills with a focus on the theory and techniques that support compelling coaching experiences.

  • Identify the core functions and responsibilities of a supervisor and how to efficiently complete work with and through other people
  • Demonstrate how to appropriately use coaching and influence for problem solving, development, and performance
  • Develop an honest awareness of yourself and how your behaviour impacts others
  • Understand the key elements in performance management and how to ensure maximum performance levels for employees
  • Learn how to give constructive feedback in a variety of performance situations to set clear accountability for employees’ performance
  • Understand the critical elements in the coach-employee relationship and build coaching relationships with employees

Topics Include:

  • Role of a Supervisor
  • Supervisor vs. Coach
  • Delegation
  • Handling Complaints
  • Coaching Guidelines
  • Managing Performance
  • Setting performance objectives
  • Conducting performance reviews
  • Giving constructive feedback
  • Practice your skills and begin to develop a coaching plan for an employee
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